About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

96 ratings and 82 comments received in the last 90 days.

10 April 2026

Keeley was very knowledgeable about the car and extremely helpful throughout the whole process even setting up options on the car for me.

06 April 2026

Good efficient, no messing service!

02 April 2026

Well looked after and well informed

30 March 2026

Helpful and friendly and well organised

28 March 2026

Josh was great in making my dream of having a JCW come true, he talked through all finance options, after sales and additional insurances that I could take out such as wheel cover. Any questions I had Josh was always quick to respond

27 March 2026

Excellent experience - kept up to date throughout the process. Thank you.

24 March 2026

I was made to feel special and comfortable

24 March 2026

Straight forward. Test driving was a refreshingly simple process.

24 March 2026

Everything we needed to know was well explained and very thorough.

23 March 2026

Great communication Team not pushy Liked the experience of handing over new car

See all reviews

19 March 2026

Good friendly service and very helpful through what is now a sometimes elongated digital purchasing and finance systems. Clarity through the huge number of build options. Good no pressure test drive. Excellent thorough knowledgeable handover.

15 March 2026

Josh was very helpful and easy to deal with and we had no issues at all.

11 March 2026

Friendly, professional and knowledgeable staff. A welcoming showroom and desks were clear of clutter.

09 March 2026

Getting the car so quickly was very appreciated. Josh gave us all of the information we needed. We were surprised that salesmen at other dealers (Audi, Kia, Toyota, BMW (not Vertu)) showed a total lack of interest.

06 March 2026

Everything happened as planned. Staff very helpful and knowledgeable

26 February 2026

I was getting my third motability car from Mini as I've always found them excellent. Particularly Keely at the Yeovil site! Unfortunately I was in too much pain to pick my car up, but she was a gem to my mum & dad. Such a thoughtful and kind soul xx

03 February 2026

Excellent experience all round, thankyou Keely for your patience and good service.

14 April 2026

Good easy communication and contact made at the expected times as promised. A minor glitch with resetting the car service indicator was swiftly and appropriately rectified.

14 April 2026

Excellent help

07 April 2026

Great service

01 April 2026

The dealership were courteous, professional and looked after my car. Excellent service and I would have no problem with recommending them.

31 March 2026

Problem with interaction unit

31 March 2026

Excellent service all round. Friendly and helpful staff. Kept infomed about car service. Car returned washedcand clean.

30 March 2026

Excellent , prompt and very polite and helpful service Thanks

30 March 2026

Nice friendly answer welcoming staff.

28 March 2026

Always a good experience when visiting Mini Yeovil.

28 March 2026

Everything went well

See all reviews

26 March 2026

Excellent courteous service and Andy Crump was most helpful and kind in helping me to understand all aspects of the report on my car.

26 March 2026

The service was carried out promptly.

23 March 2026

My wife had to take our Mini for it's service. She said everyone was very friendly and looked after her and our daughter. We were sent a video of the car being checked over and given a detailed form showing the service undertaken.

23 March 2026

It was as I expected. The only criticism was that the post service video was almost impossible to understand. The technician needs to speak more clearly.

22 March 2026

Great customer service provided by the the service advisor Andy Crump .

21 March 2026

Because Bailee was very helpful and polite

20 March 2026

Excellent service. Nice courtesy car. Video of inspection

19 March 2026

I had a wait appointment and all went well from check in to completion of the service

18 March 2026

Car fixed fine thank you, but expected it to be cleaned/valetted on return and it wasn't.

18 March 2026

All advisories happy with. Explained well.

17 March 2026

very pleasant experience and provivded with an excellent car for the day. The service advisor was excellent and very hekpful. His name was Andy Crump.

12 March 2026

Everything went smoothly and I had great advice on what was needed. A bonus was a little tutorial on the app when I checked the car in! Thank you!

11 March 2026

It was very easy working with the Mini Yeovil team. Ollie was very polite and efficient, which made the whole process very smooth.

10 March 2026

Car came back with two tools left in the engine bay. Took car to local mechanic with the survey report and informed advised work not required

09 March 2026

Everything went as expected and excellent updates. Thank you.

08 March 2026

Very helpful and quick turn round

08 March 2026

All it was about was a replacement for the runflat puncture kit. Didn't feel feedback was appropriate.

07 March 2026

Andy Crump was exceptional in his personalised care.

06 March 2026

This would have been 5 stars, EXCEPT that the chairs in the waiting room are among the most uncomfortable I've sat on.

03 March 2026

Service staff(Adam Griffiths) were friendly, responsive and professional.

03 March 2026

Because of the helpfull nature of Bailey on the mini service desk.

03 March 2026

Seamless no fuss

03 March 2026

Service excellent.

03 March 2026

Good service

02 March 2026

It went fine. Rather expensive

02 March 2026

Received updates on progress & thorough vehicle health check summary printout

02 March 2026

Clear explanation and video evidence used.

01 March 2026

A good service, Andy looked after us at reception, fair price for work even though we had not received a quote prior to visit. However, we did not receive video of inspection it was sent to LAND LINE not mobile, same with confirmation appointment.

01 March 2026

Efficient

28 February 2026

Very friendly and welcoming

27 February 2026

Andy was helpful and courteous throughout. There was a question about the final bill which he dealt with quickly and without hesitation.

26 February 2026

Met at the door by a member of staff who answered my questions regarding timings and took me straight to the service desk. I was kept up to date on what was happening with my vehicle and the work was completed ahead of time

25 February 2026

Easy booking, helpful staff

25 February 2026

Very professional. Kept me informed , explained all processes and costs.

24 February 2026

Friendly and good service going in for a MOT and service. Apparently my service plan had been setup incorrectly when I bought the car the year before so I had to pay extra on the day that I wasn't expecting which was a little confusing/frustrating.

24 February 2026

Good service, friendly staff. Very expensive! NB I did not have any trouble with your call centre this time, but please not it can be very inflexible for repairs. They don't know best slots or availability of free car if needed.

24 February 2026

The service was excellent,

23 February 2026

Great service - easy to deal with the team at Yeovil mini BMW service

17 February 2026

Very helpful staff on arrival and excellent customer service, including the offer of a lift into town whilst waiting for our battery replacement. Timely feedback on the vehicle health check and appreciate the car valet so spotless on collection.

15 February 2026

Very happy with end result but disappointed that my fist visit didnt result in my car being fixed

09 February 2026

Very good service but prices quoted for new tyres were much higher than they should have been! I was offered a discount but surely as a loyal customer I should have had your best price first

08 February 2026

Customer experience.

07 February 2026

I feel, that you do a vehicle check you put screen wash, you check my oil, 5 days later my oil is critical asking to fill up ASAP, advisory for my tracking. When you could have told me I would have ask you to do that. I was worried it had cost me £80

05 February 2026

I have had no feed back from you regaurding the problm I sent the car to you to fix. I have also emailed and had no response from you.

03 February 2026

5, but had to buy a tyre.... unexpected

31 January 2026

I give 5*s as we always have excellent service from them, whether MOT, repair or service! We met with Keely Drayton to sort another motability car and she was excellent! Great sense of humour and was so helpful, couldn't have asked for better.

29 January 2026

Very polite

28 January 2026

Easy to book the car in , extremely helpful and friendly staff

27 January 2026

Professional service given

27 January 2026

This was our only ever visit to a Mini dealership where we felt 100% satisfied. Very good team at Yeovil from sales to service, and very well managed too for a drive in, drive out appointment.

26 January 2026

Very helpful and kept me informed

24 January 2026

Straight forward, good advice and not over sold.

23 January 2026

Excellent service

22 January 2026

Had to adjust tyre pressure, couldn't be bothered to take the car back

21 January 2026

Excellent customer service, really impressed with the care and simplicity of checking my car in. Especially pleased to have my car serviced while I waited, with several updates on the progress.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Vertu Yeovil.

Address

Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT

Opening Hours

Mon–Fri:09:00 - 18:30
Sat:09:00 - 17:00
Sun:Closed

Phone

0344 234 3214

Map

Areas served

Yeovil as well as surrounding areas including Weymouth, Bridport, Sherborne and Shepton Mallet

View map

Address

Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT

Opening Hours

Mon–Fri:07:30 - 18:00
Sat:08:00 - 15:00
Sun:Closed

Phone

0344 234 3214

Map

Areas served

Yeovil as well as surrounding areas including Weymouth, Bridport, Sherborne and Shepton Mallet

View map