OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
89 ratings and 63 comments received in the last 90 days.
31 May 2025
Josh was extremely helpful and very patient with an elderly customer who is not completely up to date with technology! Efficient service and I received regular updates.
11 May 2025
Lucy Malling was very helpful,explained every thing well and was extremely professional.
28 April 2025
Everyone was very helpful explaining the options for different cars and keeping me updated on delivery dates
22 April 2025
We were impressed with the customer service knowledge and experience of the sales assistant. However we had discussed throughout our conversations a package based on 8000 miles p.a. but when we received our contract it had based the price on 6000pa.
06 July 2025
Very helpful staff
05 July 2025
There was a few weeks wait before I could get booked in, for my service, despite trying to book just before it was due.Consequently the car told me at every opportunity I needed a service for the weeks preceding the service which was very annoying!
04 July 2025
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04 July 2025
I was lucky enough to have my car collected and returned by Jack which meant I did not visit Vertu Yeovil. I think that was service over and above the norm. Well done Vertu Yeovil.
02 July 2025
Extorinate price. Less that satisfactory clean of vehicle.
01 July 2025
Jack Rawlings, Aftersales Manager, is a star. After the Service Department at Vertu Yeovil were unable to answer or aid my initial query, Jack responded directly, and very quickly.
30 June 2025
Excellent service once agreed.
30 June 2025
Everything went like clockwork
26 June 2025
Staff are informative and professional
24 June 2025
My car was called for a recall an update to the computer and wiring for the windscreen wipers to be inspected. The warning for the wipers is still appearing so I am not sure if this has been corrected
10 June 2025
Too much online signing for things - took a ridiculous amount of time even the salesman was very knowledgeable and efficient durning the process