About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

77 ratings and 57 comments received in the last 90 days.

26 February 2026

I was getting my third motability car from Mini as I've always found them excellent. Particularly Keely at the Yeovil site! Unfortunately I was in too much pain to pick my car up, but she was a gem to my mum & dad. Such a thoughtful and kind soul xx

03 February 2026

Excellent experience all round, thankyou Keely for your patience and good service.

15 January 2026

Excellent attention to service

24 December 2025

It was very straight forward

16 December 2025

They are all very helpful

10 December 2025

Josh in the yeovil branch was very good, informative and friendly , and his colleagues on Saturday made my handover a good experience and relaxed. Also the manager in charge was very approachable and friendly, Definately is a huge part of it

01 March 2026

A good service, Andy looked after us at reception, fair price for work even though we had not received a quote prior to visit. However, we did not receive video of inspection it was sent to LAND LINE not mobile, same with confirmation appointment.

01 March 2026

Efficient

28 February 2026

Very friendly and welcoming

27 February 2026

Andy was helpful and courteous throughout. There was a question about the final bill which he dealt with quickly and without hesitation.

26 February 2026

Met at the door by a member of staff who answered my questions regarding timings and took me straight to the service desk. I was kept up to date on what was happening with my vehicle and the work was completed ahead of time

25 February 2026

Very professional. Kept me informed , explained all processes and costs.

25 February 2026

Easy booking, helpful staff

24 February 2026

Good service, friendly staff. Very expensive! NB I did not have any trouble with your call centre this time, but please not it can be very inflexible for repairs. They don't know best slots or availability of free car if needed.

24 February 2026

Friendly and good service going in for a MOT and service. Apparently my service plan had been setup incorrectly when I bought the car the year before so I had to pay extra on the day that I wasn't expecting which was a little confusing/frustrating.

24 February 2026

The service was excellent,

See all reviews

23 February 2026

Great service - easy to deal with the team at Yeovil mini BMW service

17 February 2026

Very helpful staff on arrival and excellent customer service, including the offer of a lift into town whilst waiting for our battery replacement. Timely feedback on the vehicle health check and appreciate the car valet so spotless on collection.

15 February 2026

Very happy with end result but disappointed that my fist visit didnt result in my car being fixed

09 February 2026

Very good service but prices quoted for new tyres were much higher than they should have been! I was offered a discount but surely as a loyal customer I should have had your best price first

08 February 2026

Customer experience.

07 February 2026

I feel, that you do a vehicle check you put screen wash, you check my oil, 5 days later my oil is critical asking to fill up ASAP, advisory for my tracking. When you could have told me I would have ask you to do that. I was worried it had cost me £80

05 February 2026

I have had no feed back from you regaurding the problm I sent the car to you to fix. I have also emailed and had no response from you.

03 February 2026

5, but had to buy a tyre.... unexpected

31 January 2026

I give 5*s as we always have excellent service from them, whether MOT, repair or service! We met with Keely Drayton to sort another motability car and she was excellent! Great sense of humour and was so helpful, couldn't have asked for better.

29 January 2026

Very polite

28 January 2026

Easy to book the car in , extremely helpful and friendly staff

27 January 2026

Professional service given

27 January 2026

This was our only ever visit to a Mini dealership where we felt 100% satisfied. Very good team at Yeovil from sales to service, and very well managed too for a drive in, drive out appointment.

26 January 2026

Very helpful and kept me informed

24 January 2026

Straight forward, good advice and not over sold.

23 January 2026

Excellent service

22 January 2026

Had to adjust tyre pressure, couldn't be bothered to take the car back

21 January 2026

Excellent customer service, really impressed with the care and simplicity of checking my car in. Especially pleased to have my car serviced while I waited, with several updates on the progress.

15 January 2026

Booking via service centre staff excellent and MOT completed promptly.

13 January 2026

Everyone extremely helpful and spent a lot of time.

12 January 2026

Staff are helpfull, informative and attentive on arrival and during our time at the service centre. They also arranged a hire care allowing us to return home while the necessary work was undertaken.

12 January 2026

Because the warning light was still on when I picked up the car

11 January 2026

Excellent service, friendly knowledgeable staff

06 January 2026

Reacted quickly despite it was almost Xmas

31 December 2025

On this occasion, both Oliver Marten and Conor were brilliant. If I had this level of service every time my car had an issue or at every service, I'd be thrilled.

28 December 2025

Efficient, friendly and very fair everytime.

28 December 2025

Helpful people on the phone fast and effective check in check out service and good communication from mechanic

28 December 2025

It was an easy process and I was kept informed of progress and what extra I could buy if I wanted to add anything on the day.

27 December 2025

My car way in for an mot and the healthcheck is great.

23 December 2025

Great customer service, the staff were very polite helpful and knowledgeable

21 December 2025

Good service

18 December 2025

Helpful

18 December 2025

Work done at time requested and finished quickly

16 December 2025

Efficiently carried out

16 December 2025

Personal service

15 December 2025

I booked in to have brake pads changed, but this wasn't on the list when I went to fill out the pre visit form (maybe because I moved the appointment. Luckily they could do this. If not, I would have had to go back, which would have been frustrating

13 December 2025

They seem to have found the problem with my car so I'm satisfied.

10 December 2025

As above always consistant courteous and friendly

09 December 2025

Fast turnaround

07 December 2025

I would've given five stars, but with the service & MOT my mini was offered to be cleaned, but the boot was still dirty and there was mud on the inside of the door, that said I'm still grateful!

07 December 2025

They kept me updated and looked after both me and my vehicle in a friendly, polite manner

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Vertu Yeovil.

Address

Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT

Opening Hours

Mon–Fri:09:00 - 18:30
Sat:09:00 - 17:00
Sun:Closed

Phone

0344 234 3214

Map

Areas served

Yeovil as well as surrounding areas including Weymouth, Bridport, Sherborne and Shepton Mallet

View map

Address

Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT

Opening Hours

Mon–Fri:07:30 - 18:00
Sat:08:00 - 15:00
Sun:Closed

Phone

0344 234 3214

Map

Areas served

Yeovil as well as surrounding areas including Weymouth, Bridport, Sherborne and Shepton Mallet

View map