OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
91 ratings and 58 comments received in the last 90 days.
30 August 2025
Everything went smoothly and I was able to have my new car 2 weeks after the initial order.
07 August 2025
Friendly, knowledgeable staff
03 August 2025
I received professional, and customer focused service from Josh Cheraghvand. He was very knowledgeable in relation to the product/s and ensured that I was happy with my planned purchase.
29 July 2025
The entire process was a positive experience, though it did seem excessively complex at times.
21 July 2025
We were dealt with by Josh who we found extremely accommodating and helpful, such a nice chap to deal with.
24 September 2025
Friendly and helpful
17 September 2025
All went smoothly
17 September 2025
Everyone was friendly and polite, but along with the booking issue, the appointment took longer than expected, apparently due to "programming".
16 September 2025
Cost the cost a tyre typically £117. Your quote £200 !!
14 September 2025
Kept informed of progress ! Helpful video of car inspection and clear explanations of wear and tear - means I can plan for any future outlay.
14 September 2025
I was sent a video of my car's health check and the person spoke too quickly. The health check was not explained adequately and I found out later that the alignment check should have been advisory. Some items on the mot did not match up with detail
10 September 2025
good comms, like the video heath check and easy to read and understand the issues and costs
07 September 2025
Apart from the service /MOT there were a couple of issues that needed addressing. These were resolved in a thorough way.
06 September 2025
Service was done efficiently and quickly
04 September 2025
Everything was done satisfactorily. It was disappointing that I was asked to arrive at 10am but the work took until 5.30pm, when I had explained that I needed not to be away from home for any longer than was absolutely necessary. Rather upsetting
18 September 2025
I am very satisfied with the Vertu Yeovil dealership. The purchase and delivery of my new mini was easy. A great sales team, friendly, helpful and knowledgeable.